Course Outline
How often have we attended a round table coffee or lunch event with other intermediaries and colleagues only to find one person talking and talking…
- How did that come across?
- How did that make you feel?
- Did you then feel able to recommend that individual to your clients?
- Did you think that your client would want to meet them?
So what about in client meetings? How could meetings with clients be structured differently and why is that important?
Building clients' trust and confidence in the lawyer and establishing a rapport with them is at the heart of being a client's trusted business adviser.
What the course covers
- Why active and attentive listening is a vital part of dealing with clients and intermediaries
- How to go about it
- What active listening is
- How to be genuinely curious
- What techniques to use for having more productive conversations with clients and contacts to really get to know them and understand how to add value to them.
Note: This course is delivered in a workshop format
Course Details
- Category
- Professional Skills
- Topics
- Professional Skills
- Delivery
- Ideally an in-person session in a workshop setting
- Level
- All levels